To view, bid, and book on all loads, TruckSmarter requires that you verify your carrier identity. This can be done in two different ways that are outlined below.
Verify by uploading your documents
You can verify your carrier identity by uploading the following documents:
You can begin by either tapping the Verify my carrier identity button on the Book tab or by navigating to the Profile tab. From the Profile tab, select the Your info menu and tap your Carrier MC / DOT.
You will be prompted with two options: Connect a broker account or Upload authority documents. Select Upload authority documents to get started.
You can upload your documents by taking a photo or by selecting the document from your device. Please make sure that your document adheres to our document guidelines:
- Ensure documents are readable
- They should be scanned in a well-lit space and on a flat surface
- Include all four corners
- Unfold any curved edges
- Avoid background objects
- No fingers please
After uploading your documents, scroll to the bottom and tap the Confirm button.
Once your documents have been confirmed, your carrier identity status will update to Pending. If you wish to verify faster, you can connect a broker account.
Verify by connecting a broker account
You can verify your carrier identity instantly by connecting a broker account. Detailed steps for this process can be found in the Connecting broker accounts article.
If you have submitted documents for verification, your carrier identity can be in one of the five states listed below:
|Unverified||You have not begun the verification process. You will be unable to view, bid, and book on all loads until you are verified.|
|Pending||Your uploaded documents are in review. You can expect an update within 24 hours.|
Your uploaded documents were unable to be verified. Please retry by replying to the email sent to your TruckSmarter email with legitimate and legible documentation (Certificate of Authority, W-9, and Proof of Insurance).
Alternatively, you can verify by connecting a broker account.
|Rejected||TruckSmarter was unable to verify your uploaded documents. If you believe this is an error, please contact TruckSmarter Support from within the TruckSmarter app.|
|Verified||Congrats, your uploaded documents have been successfully verified! You can begin searching, bidding, and booking for all loads on the TruckSmarter Load Board!|