Skip to main content

TruckSmarter Dispatch FAQ

Here you'll find other questions users may ask while using Dispatch.

A
Written by Admin User
Updated over a week ago

1. How does Dispatch work?

Dispatch is an AI-powered chat-based assistant that works like a real Dispatcher. Chat to tell it what you need. It will find loads, answer your freight questions, confirm load details, and even help you bid or book through the broker's system, email, or phone. You always stay in control — when you request a booking, we'll transfer you in at the end to decide what actually gets booked.


2. Is there a cost to use Dispatch?

Your first 30 days are free. After that, Dispatch costs $49.99/month. You can cancel at any time.


3. What information do I need to provide to get started?

Getting started is quick. You'll verify your authority and enter a credit card to start your free trial. Your card will be charged when your 30 days are up. Questions? Reach out to our Dispatch team at: [email protected]


4. How is this different from other dispatching services?

Unlike traditional dispatching services, Dispatch doesn't take a percentage of your revenue. It works 24/7, monitoring lanes, finding loads in the background, and more. You decide which loads to pursue and which to book. No middleman, no commission.


5. Can Dispatch bid and book a load?

Yes. Once you've found loads you're interested in, tell Dispatch what to do: "Book it for $2,000", "Draft an email to the broker", or "Call to get more details, then book".

A few things to know about how booking works: Direct booking is available for select brokers, if you have connected your credentials. For phone bookings, Dispatch handles the call and transfers you in for final confirmation. For email, Dispatch drafts the message and you review it before it goes out.


6. Which load boards does the service search?

Dispatch scans thousands of loads from TruckSmarter's load board, with plans to expand to additional major load boards in the future. You can also connect your Gmail account to bring broker load emails directly into Dispatch.


7. How quickly will I receive updates?

Load notifications are sent in real-time as Dispatch verifies details. Depending on the urgency, you'll hear from us by a phone call, push notification, or text message. Updates also appear directly in chat. To check on active tasks, tap the icon in the top right corner of the Dispatch page.

Did this answer your question?