Dispatch Tracking Assistant is your personal assistant for handling tracking calls. It shares clear, reliable updates on load progress without compromising your privacy, keeps you focused on driving instead of checking in, and helps maintain strong broker relationships.

Follow these simple steps to start using Tracking Assistant.

Note: This feature is only available for Dispatch users. You can sign up for Dispatch here.

Tap the Tracking tab, then select Try it for free to start onboarding.

Connecting your ELD helps us provide accurate, reliable updates when brokers call. We never share your full location data and always put your privacy first.

You’ll receive a dedicated tracking phone number. Share this number with brokers when you book a load so they can call us instead of you.

Let us know when you have a trip you want us to take tracking calls for. There are two options on how to do so easily:

Whenever you book a load, give the broker your tracking phone number so tracking calls come to us—not you.

If you ever forget your number, you can find it at the top of the Tracking tab.

Tip: Save your tracking number in your contacts for easy access.

When you arrive at a trip stop, we’ll send you a text reminder to confirm arrival in-app. This helps us give brokers accurate, up-to-date information when they call.

Note: This will not work if you are far away from the stop.

When brokers call for updates, we handle those calls for you. You can see exactly what was shared with brokers on the Trip page.

If we’re ever unable to answer a call, it will be transferred to you. The incoming call will appear as your assigned tracking number.

On each Trip page, scroll to Call History at the bottom. Tap in to see a log of all handled calls, summaries of what was discussed, and additional details.

You can cancel trip tracking at any time. Any future tracking calls for that trip will be redirected back to you.